I live around 12 blocks from their Olympic Village location. My front door handle spindle was damaged and it just spun and spun, and I couldn’t open my door. I called their receptionist at 6:20pm and took my info. A locksmith called me back at 6:23, and he arrived at 6:50. Within 10 minutes he was able to open my door. I had to replace the handle myself (I’m guessing he could have installed a new one for an extra charge but I was able to do that myself later). I was surprised he was able to open it with no damage. I was impressed with his skill and speed.